Self Storage Pimlico Terms and Conditions of Service
These Terms and Conditions set out the agreement between Self Storage Pimlico and any individual or business customer using our storage facilities or related removal and transport services. By booking, accessing, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or using our premises.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company who has entered into an agreement with Self Storage Pimlico for storage services and, where applicable, related removal or transport services.
Agreement means the contract between Self Storage Pimlico and the Customer comprising these Terms and Conditions and any written confirmation or storage licence issued at the time of booking.
Storage Unit means the storage space or container allocated to the Customer, whether within a building, yard, or vehicle-based storage solution.
Services means the provision of storage facilities, together with any ancillary services such as collection, delivery, handling, loading, unloading and removal-related assistance offered by Self Storage Pimlico from time to time.
Goods means any items, property, boxes, furniture or effects brought onto the premises or placed into a Storage Unit by, or on behalf of, the Customer.
Premises means any property, building, yard or facility managed or operated by Self Storage Pimlico.
2. Scope of Services
Self Storage Pimlico provides secure storage units and related services which may include local collection, delivery and assistance with loading and unloading. The specific scope of services for each Customer will be set out in the booking confirmation or storage licence. All services are subject to availability and these Terms and Conditions.
3. Booking Process
3.1 Bookings may be made in person or through our online or remote booking processes as made available from time to time. A booking is only confirmed when Self Storage Pimlico issues a written confirmation or storage licence and the initial payment or deposit has been received, where required.
3.2 The Customer must provide accurate and complete information at the time of booking, including name, address, contact details, and where applicable, business details. The Customer must promptly notify Self Storage Pimlico of any changes to this information.
3.3 Self Storage Pimlico reserves the right to refuse a booking or to terminate an Agreement if the Customer provides false, misleading or incomplete information, or if Self Storage Pimlico reasonably believes the Customer intends to store prohibited items or use the services for unlawful purposes.
3.4 Any indicative quotes provided prior to booking are estimates only and do not constitute a binding offer. Prices are confirmed only when the booking is accepted and written confirmation is issued.
4. Access and Use of Storage Units
4.1 Access to the Storage Unit and premises will be provided during the opening hours notified by Self Storage Pimlico from time to time. Self Storage Pimlico may vary opening hours on reasonable notice, except in the case of emergencies or circumstances beyond its control.
4.2 The Customer is responsible for providing their own padlock or access device, unless otherwise agreed, and for ensuring that the Storage Unit is securely locked after each visit.
4.3 The Customer must use the Storage Unit solely for the storage of Goods and must not carry out any business, trade, manufacturing, repair work, or other activities within the Storage Unit or premises unless expressly authorised in writing.
4.4 The Customer must keep the Storage Unit and surrounding areas clean, tidy and free from obstruction, and must not cause damage to the premises, fixtures or fittings. Any damage caused may be repaired by Self Storage Pimlico and the reasonable cost charged to the Customer.
4.5 The Customer must comply with all reasonable instructions, site rules and safety procedures issued by Self Storage Pimlico from time to time, including any regulations relating to fire safety, security and waste disposal.
5. Payments and Charges
5.1 Storage fees and any applicable charges for removal, collection, delivery or handling services will be set out in the booking confirmation or tariff applicable at the time of booking.
5.2 Unless otherwise agreed, storage fees are payable in advance, either weekly, monthly or for any other period specified in the Agreement. Removal and transport services may be charged at a fixed price, hourly rate or combination of both.
5.3 Payment must be made using an accepted method as notified by Self Storage Pimlico. The Customer is responsible for ensuring that payments are made on or before the due date. If payment is made by card or recurring method, the Customer authorises Self Storage Pimlico to debit the applicable fees when due.
5.4 If the Customer fails to pay any amount due on the due date, Self Storage Pimlico may charge interest on the overdue amount at a reasonable commercial rate, together with any reasonable administrative costs incurred in recovering the debt.
5.5 Self Storage Pimlico may review and vary its charges from time to time. Changes to ongoing storage fees will usually take effect at the end of the current paid period. Self Storage Pimlico will give the Customer reasonable prior notice of any increase in recurring charges.
5.6 All fees and charges are stated exclusive of any applicable taxes unless expressly stated otherwise. Where taxes apply, these will be added at the prevailing rate.
6. Cancellations and Termination
6.1 The Customer may cancel a booking for storage or removal services by giving notice in accordance with any cancellation terms stated at the time of booking. Where no specific terms are stated, the following will apply:
a. For storage only bookings due to commence in the future, cancellation notified at least 7 days before the start date will normally result in a refund of any pre-paid storage fees, less any reasonable administrative fee.
b. For removal or transport services, cancellation less than 48 hours before the agreed date may incur a cancellation charge up to a reasonable proportion of the quoted fee, reflecting time and resources allocated.
6.2 The Customer may terminate an ongoing storage Agreement by giving written notice of at least the minimum notice period specified in the Agreement or, where not specified, at least 14 days. Any unused pre-paid storage fees may be refunded on a pro rata basis at Self Storage Pimlico's discretion, less any outstanding charges.
6.3 Self Storage Pimlico may terminate the Agreement and require the Customer to remove all Goods from the Storage Unit on giving reasonable notice if the Customer is in material breach of these Terms and Conditions, including failure to pay fees when due, storing prohibited items or causing serious nuisance or damage.
6.4 In urgent cases where the Customer's conduct or stored items present a risk to health, safety, security or the environment, Self Storage Pimlico may suspend access, relocate Goods or terminate the Agreement with immediate effect, acting reasonably and proportionately.
7. Non-Payment and Right of Lien
7.1 If any fees or charges remain unpaid for 14 days or more after the due date, Self Storage Pimlico may exercise a lien over the Goods, meaning it has the right to retain and control access to the Goods until all outstanding sums are paid in full.
7.2 If fees remain unpaid for a prolonged period, and after giving reasonable notice, Self Storage Pimlico may, as a last resort, sell or dispose of some or all of the Goods to recover the outstanding amounts and any reasonable costs incurred in the process. Any surplus funds after deduction of sums owed will be held for the Customer for a reasonable period.
8. Liability and Limitation of Liability
8.1 The Customer is responsible for ensuring that the Goods are adequately insured against loss, damage or theft while in storage or during any associated removal or transport services. Self Storage Pimlico does not automatically provide insurance cover for the Customer's Goods unless expressly stated in writing.
8.2 Self Storage Pimlico will take reasonable care to provide secure and suitable premises and to carry out any removal and handling services with reasonable skill and care. However, Self Storage Pimlico will not be liable for any loss or damage to Goods except where such loss or damage is directly caused by its negligence or breach of contract.
8.3 Self Storage Pimlico will not be liable for losses arising from any of the following:
a. Inherent defect, natural deterioration, or fragility of the Goods.
b. Insufficient or improper packing or preparation of the Goods by the Customer or third parties.
c. Acts or omissions of the Customer or persons acting on the Customer's behalf.
d. Events beyond Self Storage Pimlico's reasonable control, including but not limited to fire, flood, storm, vandalism by third parties, industrial disputes, power failures or acts of public authorities.
8.4 To the extent permitted by law, Self Storage Pimlico's total liability for any claim arising out of or in connection with the Agreement, whether in contract, tort or otherwise, shall be limited to a reasonable sum proportionate to the storage fees or service charges paid by the Customer in the 6 months preceding the event giving rise to the claim, or such other cap as may be expressly agreed in writing.
8.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited by law.
9. Customer Warranties and Responsibilities
9.1 The Customer warrants that they are the owner of the Goods or are otherwise duly authorised by the owner to store the Goods and to enter into this Agreement.
9.2 The Customer is responsible for ensuring that Goods are properly packed, labelled and secured prior to storage or transport, and that fragile or valuable items are appropriately protected.
9.3 The Customer undertakes not to do anything which may cause nuisance, disturbance or inconvenience to Self Storage Pimlico, its staff or other customers, and not to obstruct access ways or fire exits within the premises.
10. Prohibited Items and Waste Regulations
10.1 The Customer must not store or bring onto the premises any items which are illegal, dangerous, explosive, flammable, toxic, corrosive, perishable or otherwise unsuitable for storage. Prohibited items include, without limitation:
a. Firearms, weapons, ammunition and explosives.
b. Gas cylinders, fuel, solvents, paints, chemicals and hazardous substances.
c. Perishable foodstuffs or items liable to attract vermin or insects.
d. Live animals, plants or other living organisms.
e. Illegal drugs, stolen goods or other contraband.
10.2 The Customer must comply with all applicable waste regulations and environmental laws when disposing of unwanted items. Rubbish, packaging materials and unwanted goods must not be left in corridors, car parks, communal areas or neighbouring properties.
10.3 Self Storage Pimlico may provide designated waste or recycling facilities from time to time. Where such facilities are provided, the Customer must use them responsibly and must not dispose of hazardous or prohibited waste in general waste streams.
10.4 If the Customer leaves waste or unwanted items on the premises or attempts to store prohibited items, Self Storage Pimlico may remove, dispose of or treat such items as abandoned. The Customer will be responsible for all reasonable costs, charges and regulatory fines arising from such removal or disposal.
11. Removal and Transport Services
11.1 Where Self Storage Pimlico provides collection, delivery, loading, unloading or other removal-related services, the Customer must ensure that accurate information is given regarding the nature, quantity, weight and access conditions for the Goods and the locations involved.
11.2 Self Storage Pimlico may refuse to handle items that are excessively heavy, unsafe, inadequately packed, or otherwise present a risk to staff, property or the public.
11.3 The Customer must ensure that suitable parking and access are available at collection and delivery addresses and that any necessary permissions or permits are obtained in advance. Waiting time or additional attendance caused by lack of access may be charged at the applicable hourly rate.
12. Security and Access Control
12.1 The Customer is responsible for the security of their own Storage Unit, including any padlocks, keys or access codes. Self Storage Pimlico will not hold keys to individual padlocks unless specifically agreed for a particular service.
12.2 The Customer must not share access codes or keys with unauthorised persons and must notify Self Storage Pimlico promptly if they believe that security has been compromised.
12.3 Self Storage Pimlico may, on reasonable notice and where practicable, require access to the Storage Unit for inspection, maintenance, safety or operational reasons. In emergencies or where required by law enforcement or regulatory authorities, access may be gained without prior notice.
13. Data Protection and Privacy
13.1 Self Storage Pimlico will collect and process personal data relating to the Customer for the purposes of managing the Agreement, providing services, handling payments, and complying with legal obligations.
13.2 Personal data will be processed in accordance with applicable data protection and privacy laws. The Customer has certain rights in relation to their personal data, which may include rights of access and correction as provided by law.
14. Variations and Assignment
14.1 Self Storage Pimlico may vary these Terms and Conditions from time to time. Any changes will normally take effect at the start of the next storage period or for new bookings. Where changes materially affect an ongoing Agreement, reasonable prior notice will be given.
14.2 The Customer may not assign or transfer their rights or obligations under the Agreement without the prior written consent of Self Storage Pimlico. Self Storage Pimlico may assign or transfer its rights and obligations to a third party, provided that this does not adversely affect the Customer's rights.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Agreement between Self Storage Pimlico and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
15.2 Any disputes arising out of or in connection with the Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any rights the Customer may have under applicable consumer protection laws.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed to the extent necessary and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by Self Storage Pimlico in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written confirmation or storage licence, constitute the entire agreement between Self Storage Pimlico and the Customer and supersede any prior representations or agreements relating to the subject matter of the Agreement, except in the case of fraudulent misrepresentation.
